Privacy Policy

Effective January 1, 2020

Closeby Foods reserves the right to alter these policies at any time.

This Closeby Foods Privacy Policy supplements our User Agreement and explains how Closeby Foods, its subsidiaries and affiliates that link to this Privacy Policy, handle information collected and received in the course of your use of the website, mobile apps, and other online products and services (collectively, the “Services”).

Information You Provide To Us

We collect information you provide to use when you use our Services. Such as:

Account Information: When you register an account with use, you must provide a phone number, email address, username, relevant media. If you are a seller, we may also collect your permit number and/or government issued ID.

Content You Submit: We collect the content you submit to the Service. This includes your posts and comments (“Moments”), your messages with other users (“Chats”), and your communication with us. Your content may include text, links, images, and videos.

Social Media Information: When you choose to connect your Account with an external service such as Instagram, we collect information about your username, usage, and authentication token.

Actions You Take. We collect information about the actions you take when using our Services. This includes items you list or browse. It also includes your interaction with our social features such as creating, commenting, and liking Moments. We collect your interactions with other users, such as following and chatting.

Transactional Information: When you make an order, we collect information about your order. The order quantity, ingredients, price, pick up location, notes, and any information related to the transaction.

Information We Collect Automatically

When you access or use our Services, we automatically collect information about you. Such as:

Location Information: We may collect and process information about the specific location of your mobile device. We may also derive your approximate location from other information about you, including your IP address.

Log and usage data: We may log information about you including your IP address, user-agent string, mobile operating system, referral URLs, device information, hardware settings, and search terms.

Interaction With Others

Our Services offer features which allow users to connect and communicate in groups which are public or semi-public, and to share information with each other to complete a transaction. Please use common sense and exercise good judgment when sharing information in these groups or with others. We generally do not monitor or remove the information which you share and such information may remain available on our Services after your Account has been deactivated, terminated or is otherwise closed. You are responsible for the information you choose to share in these groups or with other users.

How We Use The Information We Collect

We use information about you to:

Who We Share Your Information

When you use the Services, certain information may be shared with other users and the public. Such as:

We may also share you information in the following ways:

Sale Of Personal Information

We do not sell your personal information to third parties.

Transfer of Information

By using our Services, you authorize us to use your information in the United States and other countries where Closeby Foods operates.

If you are a user located in Australia, the following information will apply to you:


The security of your personal information is important to us. We implement adequate measures to protect the personal information submitted to us, both during transmission and once it is received.

Rights In Respect To Your Information

Upon request Closeby Foods will provide you with information about whether we hold any of your personal information. You may access, correct, obtain a copy of or request removal of your personal information by contacting us. We will respond to your request within a reasonable time frame. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service.

Data Retention

We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service.

Even if you delete your account, keep in mind that the deletion by our third party providers may not be immediate and that the deleted information may persist in backup copies for a reasonable period of time.

Do No Track

Most modern web browsers give you the option to send a Do Not Track signal to the websites you visit, indicating that you do not wish to be tracked. However, there is no accepted standard for how a website should respond to this signal, and we do not take any action in response to this signal.

Changes To This Privacy Policy

We may need to update this policy from time to time. Unless otherwise required by law, we will notify you before we make such changes and give you an opportunity to review them before they go into effect. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any questions, complaints, concerns or comments on our Privacy Policy, we welcome you to contact us by sending an email to